• Remember:  

    All desktop/laptop issues (repair, maintenance, software installations and updates) and network connectivity issues should be submitted to the Cherwell system or contact Client Services at (405) 587-HELP[4357].

    Canvas: If you have a question on how to do something or need to report a functionality issue,  click the Resources, Guides, and Help tab in the Canvas Global Navigation Bar (left side)

    Clever - Create a service request in Cherwell or call (405) 587-HELP[4357]

    Blackboard Connect - Contact Communication Services

    Discovery Education Streaming – Contact your School Library Media Specialist

    Edplan - Contact the Special Services Department 

    Frontline Education

    Google Apps For Education (Training) - Consult the OKCPS Google Resource page or Hoonuit (login using your district username and password)

    Google Apps For Education (Functionality issues) - Create a service request in Cherwell or call (405) 587-HELP[4357]

    Guest Network Access – Please consult the Information Technology website

    iBoss Internet Filter – Please consult the Quick Guide to iBoss

    Infinite Campus - Please contact Enterprise Services

    iObservation - Please contact the Teacher & Leader Effectiveness (TLE) department

    Mastery Connect - Please contact the district Mastery Connect champion

    Microsoft Office Products (Word, Excel, PowerPoint) – Login and review the resources on Hoonuit (login using your district username and password)

    Newline Interactive Flat Panels (IFP) – Contact our district Newline IFP provider

    SAP

    • Personal Documents - Contact Human Resources
    • Password Resets - Create a service request in Cherwell or call (405) 587-HELP[4357]

    SchoolDude - Contact Maintenance at (405) 250-8904.

    Cherwell (Help Ticket System) – Please consult the Information Technology website

    SMART Technologies (SMART Board, SMART Response, SMART Slates/Airliners, SMART Doc Cameras) – Please consult the resources available in Hoonuit (login using your district username and password)

    SMART Board Issues – User troubleshooting guides are available in Hoonuit (login using your district username and password). If you are unable to resolve, please create a service request in Cherwell or call (405) 587-HELP[4357].

    Student Usernames / Passwords (Functionality issues) – Create a service request in Cherwell or call (405) 587-HELP[4357]